Pay Range: $65,000 - $75,000 

Join the Bristol Hospice team as a Hospice Reimbursement Supervisor, where your work will play a critical role in providing comfort, support, and dignity to those nearing the end of life! The Reimbursement Supervisor manages all functions of the organization’s billing and revenue cycle to maximize cash flow, while maintaining and improving internal and external customer relations. In conjunction with agency staff, this position will contribute to the day-to-day operations on all issues related to the revenue cycle function, provide analysis, create written processes and train others in implementing a cross functional revenue cycle team with direction from the Director of Reimbursement or Billing Manager.

Territory: [Input for your location]
Schedule: [Input based on the req]

What You'll Get in Return (Full-time Perks & Benefits): 

• Tuition Reimbursement – We invest in your continued growth
• Paid Time Off & Holidays – Because your well-being matters
• Comprehensive Health Benefits – Medical, Dental, Vision, Life Insurance, Disability
• 401(k) & HSA – Plan for your future with confidence
• Mileage Reimbursement – For applicable travel and visits
• Advanced Training Programs – Elevate your skills, expand your impact
• A Mission-Driven Culture – Be part of a passionate, purpose-filled team providing the highest standard of end-of-life care

Our Culture
Our culture is cultivated using the following values:

• Integrity: We are honest and professional.
• Trust: We count on each other.
• Excellence: We strive to always do our best and look for ways to improve and excel.
• Accountability: We accept responsibility for our actions, attitudes, and mistakes.
• Mutual Respect: We treat others the way we want to be treated.

On An Average Day You Will: 
(includes, but not limited to) 

• Lead and supervise day-to-day reimbursement and billing operations to support revenue cycle performance and organizational goals
• Provide leadership, training, coaching, and performance management for reimbursement team members
• Monitor accounts receivable, billing metrics, and reimbursement performance to identify trends and improvement opportunities
• Serve as a subject matter expert for billing, reimbursement, coding, and claims processing activities
• Review and improve billing processes, workflows, and procedures to enhance efficiency and accuracy
• Manage escalated billing, claims, payment, and customer service issues
• Prepare, analyze, and present billing, accounts receivable, and reimbursement reports for leadership
• Ensure compliance with federal, state, payer, and company billing requirements
• Audit billing and collection activities to support operational effectiveness and revenue optimization
• Partner with operational and clinical teams to improve communication, collaboration, and reimbursement outcomes
• Coordinate and deliver training related to billing processes, systems, and regulatory requirements
• Monitor payer contracts, reimbursement trends, and payment issues, recommending updates as needed
• Support revenue cycle initiatives, reporting, and process improvement projects
• Perform other duties and special projects as assigned

What You'll Bring to The Team: [UPDATE REQUIREMENT BASED ON STATE REGS]

• Three (3) years of experience in home health, hospice, or healthcare billing
• Two (2) years of supervisory or team leadership experience
• Experience with electronic medical records (EMR), healthcare billing systems, and collections processes
• Strong knowledge of insurance billing, claims processing, reimbursement, and accounts receivable management
• Ability to interpret insurance contracts and reimbursement guidelines
• Proficiency in Microsoft Office applications, including Excel and Word
• Experience training, coaching, and developing team members
• Strong analytical, problem-solving, and critical-thinking skills
• Excellent communication, presentation, and customer service skills
• Knowledge of healthcare billing platforms and payer systems preferred
• Ability to work independently and collaboratively in a team environment

Join a Team that embraces the reverence of life!

Bristol Hospice is a nationwide industry leader committed to providing a family-centered approach in the delivery of hospice services throughout our communities. We are dedicated to our mission that all patients and families entrusted to our care will be treated with the highest level of compassion, respect, and dignity. For more information about Bristol Hospice, visit www.bristolhospice.com and follow us on LinkedIn.

EEOC Statement

Bristol Hospice is an equal-opportunity employer. Our success depends upon our ability to create and maintain a diverse and supportive work environment where individuality is promoted. Bristol puts high priority on the worth of every person. We do not base our hiring decisions on race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristics.